Refund policy

Return Policy

Due to the nature of our products being food items, all sales are final. We do not accept returns or exchanges to maintain food safety and product integrity. If your order arrives damaged, incorrect, or defective, please contact us within 7 days of delivery at
contact@rootandflamejamaicanspice.com with your order number and photos. We’ll gladly replace or refund the affected item. Thank you for supporting Root & Flame Jamaican Spice — your source for authentic, handcrafted island flavor.

Damaged or Lost Packages:

If your order arrives damaged or appears lost in transit, please contact
us at [your support email] with your order number and details. We are not responsible for delivery delays due to carrier issues, customs, or incorrect shipping information provided at checkout.